Terms and Conditions of Use
Last updated May 28, 2025
DEFINITIONS
"Company," "We," and "Our" refers to Onehope Ltd trading as Carve, a limited company registered in England and Wales with company number 14344627, located at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
"User" refers to any person who accesses the Company's website or any related domains.
"Content" means all text, graphics, images, music, software, audio, video, information, and other materials available on our website.
Contact: fiona@joincarve.com
BINDING AGREEMENT
These Terms and Conditions of Use are legally binding. By accessing or using our website, you agree to be bound by these terms in full. If you disagree with any part of these terms, you must not use our website.
INTELLECTUAL PROPERTY RIGHTS
Ownership
All Content on this website, including but not limited to text, designs, graphics, logos, trademarks, service marks, software, and methodologies, is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws.
Prohibited Uses
You may not, without our express written permission:
Copy, reproduce, distribute, or display any Content
Create derivative works based on our Content
Use our Content for commercial purposes
Remove or alter any copyright, trademark, or other proprietary notices
Use automated systems (bots, scrapers, etc.) to access or extract Content
Share, publish, or redistribute any Content on social media or other platforms
Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and view our website Content solely for personal, non-commercial use.
ACCEPTABLE USE
You agree not to:
Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful code, viruses, or malicious software
Attempt to gain unauthorized access to our systems
Use our website to harm, harass, or threaten others
Collect personal information about other users
PRIVACY
Your privacy is governed by our Privacy Policy, which forms part of these terms.
DISCLAIMERS
Website Content is provided "as is" without warranties of any kind
We do not guarantee accuracy, completeness, or reliability of information
We reserve the right to modify or discontinue the website at any time
LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website.
GOVERNING LAW AND JURISDICTION
These terms are governed by English law. You agree to submit to the jurisdiction of the English courts for any disputes, while acknowledging that we may also pursue enforcement in courts where you reside.
CHANGES TO TERMS
We may update these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.
Note: Course participants are subject to separate, more comprehensive Course Terms and Conditions which supersede these website terms for all course-related activities.
Course Terms and Conditions
Effective date: 28 May 2025
DEFINITIONS
"Company," "We," and "Our" refers to Onehope Ltd trading as Carve, a limited company registered in England and Wales with company number 14344627, located at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
"Participant," "Customer," "You," and "Your" refers to the individual who has purchased access to a Course.
"Course" means any digital learning program, training, or educational content provided by the Company, including live sessions, recordings, materials, and community access.
"Course Materials" means all content, documents, recordings, frameworks, methodologies, presentations, worksheets, and other materials provided as part of the Course.
"Confidential Information" means all information disclosed during the Course, including but not limited to methodologies, frameworks, strategies, business practices, participant discussions, and proprietary content.
Contact:fiona@joincarve.com
BINDING AGREEMENT
NOTICE: These Terms and Conditions are legally binding. By purchasing, accessing, or participating in any Course, you agree to be bound by these terms in full. These Course Terms supersede and replace any previous website terms or agreements for all Course-related activities.
COURSE ACCESS AND PURCHASE
Purchase and Payment
Course purchases are final upon successful payment processing
All payments are in GBP unless otherwise agreed
UK customers will be charged VAT at current rates (VAT #424232433)
Non-UK customers are not charged UK VAT
Access and Duration
Course access begins on the published start date
Live session recordings and materials remain accessible for 3 months following course completion
Login credentials are provided via email and must be kept secure
Access is personal and non-transferable
Course Delivery
Courses consist of live online sessions delivered over approximately 7 weeks
Sessions are recorded for participant review
Additional materials and community access are provided via The Carve Hub
We reserve the right to update Course content and delivery methods
INTELLECTUAL PROPERTY AND CONFIDENTIALITY
Ownership
The Company exclusively owns all rights, title, and interest in and to:
All Course Materials and content
Proprietary methodologies, frameworks, and teaching approaches
Recordings of live sessions
The structure, organization, and presentation of Course content
All trademarks, trade names, and service marks
Confidentiality Obligations
All information disclosed during the Course constitutes Confidential Information. You agree to:
Maintain strict confidentiality of all Confidential Information
Not disclose, share, or discuss Course content with any third parties except as expressly permitted
Use Confidential Information solely for your personal learning and implementation
Take reasonable measures to prevent unauthorized disclosure
Permitted Uses
You may:
Access Course Materials for personal learning and professional development
Take personal notes for your own reference
Implement learned strategies and methods within your current organization
Share personal notes with immediate team members within your organization for implementation purposes only
Prohibited Uses
You may not:
Record, screenshot, or copy any Course Materials or live sessions
Share login credentials or provide access to unauthorized individuals
Distribute, republish, or disseminate Course Materials in any format
Use Course content to create competing courses, training programs, or educational materials
Teach, train, or coach others using Company methodologies without written permission
Extract, compile, or systematically collect Course information
Reverse engineer or attempt to recreate Company frameworks or methodologies
Share Course Materials or insights on social media, blogs, or public forums
Use automated tools to access or extract Course content
Commercial Use Restrictions
While you may implement learned strategies in your professional capacity, you may not:
Offer training, consulting, or coaching services based on Company methodologies
Create derivative works or competing programs using Course content
License, sell, or monetize Course Materials or methodologies
Use Company frameworks as the basis for commercial educational offerings
RECORDING AND PARTICIPATION CONSENT
Recording Consent
By participating in live sessions, you explicitly consent to:
Audio and video recording of your participation
Inclusion of your image, voice, and comments in Course recordings
Distribution of recordings to other Course participants
Retention of recordings for the duration specified in these terms
Participation Guidelines
You agree to:
Participate professionally and respectfully
Respect other participants' confidentiality and privacy
Follow community guidelines for WhatsApp group participation
Not record or screenshot other participants without consent
COMMUNITY ACCESS
WhatsApp Group Terms
Participation in Course-related WhatsApp groups is subject to:
Maintaining confidentiality of all group discussions
Professional and respectful communication
No sharing of group content outside the participant community
Compliance with WhatsApp's terms of service
Community Guidelines
Respect intellectual property rights of all participants
Maintain confidentiality of peer discussions and shared experiences
No solicitation or promotion of competing services
Report any inappropriate behavior to Course administrators
ENFORCEMENT AND REMEDIES
Breach Consequences
Violation of these terms may result in:
Immediate termination of Course access
Legal action for damages and injunctive relief
Recovery of actual damages, lost profits, and defendant's profits from any breach
Recovery of attorney fees and costs
Injunctive Relief
You acknowledge that breach of confidentiality or intellectual property provisions would cause irreparable harm to the Company. Therefore, the Company is entitled to seek immediate injunctive relief without posting bond or proving monetary damages.
Evidence Preservation
You agree to preserve all relevant documents and electronic records in the event of any dispute and cooperate with reasonable discovery requests.
NO REFUNDS AND DEFERRALS
No Refunds Policy
All Course purchases are final. No refunds will be provided under any circumstances.
Deferral Option
In exceptional circumstances, participants may request to defer their enrollment to a future Course cohort. Deferrals are:
Subject to Company approval and availability
Limited to one deferral per purchase
Must be requested before the Course midpoint
Subject to any price differences for future cohorts
WARRANTIES AND DISCLAIMERS
Company Warranties
We warrant that:
Course content will be delivered substantially as described
We have the right to license all Course Materials
Course Materials do not infringe third-party intellectual property rights
Participant Warranties
You warrant that:
You have authority to enter into these terms
You will comply with all applicable laws
You will respect intellectual property and confidentiality obligations
Disclaimers
Course outcomes are not guaranteed
Information is provided for educational purposes only
We are not liable for business decisions based on Course content
Course content may not be suitable for all situations or jurisdictions
LIMITATION OF LIABILITY
Liability Cap
The Company's total liability for any claims arising from the Course shall not exceed the amount paid for Course access.
Excluded Damages
We shall not be liable for:
Indirect, consequential, or punitive damages
Lost profits or business opportunities
Costs of substitute training or education
Claims arising more than one year after Course completion
Exceptions
Liability limitations do not apply to:
Intellectual property infringement claims
Confidentiality breaches
Fraud or willful misconduct
TERMINATION
Company Termination Rights
We may terminate your access immediately for:
Breach of these terms
Violation of intellectual property rights
Inappropriate conduct during Course activities
Non-payment of fees
Effect of Termination
Upon termination:
All access rights cease immediately
Confidentiality obligations survive indefinitely
You must destroy all Course Materials in your possession
Outstanding payment obligations remain due
GOVERNING LAW AND JURISDICTION
Governing Law
These terms are governed by English law, regardless of conflict of law principles.
Jurisdiction and Venue
You consent to jurisdiction in:
English courts for all disputes arising under these terms
Courts in your place of residence at Company's option for enforcement actions
You waive any objection to venue and agree to accept service of process by email for English court proceedings.
International Enforcement
You acknowledge that these terms may be enforced in multiple jurisdictions and agree to cooperate with enforcement proceedings.
MISCELLANEOUS
Entire Agreement
These terms constitute the entire agreement between parties and supersede all prior agreements, including website terms of use.
Severability
If any provision is deemed unenforceable, the remainder of these terms remains in full effect.
Amendment
Terms may only be modified by written agreement signed by Company representatives.
Assignment
You may not assign these terms. The Company may assign these terms without notice.
Survival
Intellectual property, confidentiality, and limitation of liability provisions survive termination of these terms.
Force Majeure
The Company is not liable for delays or failures due to circumstances beyond reasonable control.
CONTACT INFORMATION
For questions about these terms or to report violations: Email: fiona@joincarve.com Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
By purchasing or accessing any Course, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
Privacy Policy
Effective date: 28 May 2025
Onehope Ltd T/A Carve ("us", "we", or "our") operates the https://joincarve.com website and provides live digital training courses (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.
By using our Service, you consent to the data practices described in this Privacy Policy.
INFORMATION WE COLLECT
Personal Information
When you register for courses or use our Service, we collect:
Identity Data: Name, username, title, company name
Contact Data: Email address, phone number, postal address
Financial Data: Payment card details, billing information
Technical Data: IP address, browser type and version, device information, operating system
Profile Data: Course preferences, feedback, survey responses
Usage Data: Information about how you use our website and services
Course Participation Data
During live training sessions, we collect:
Audio and Video Recordings: Your voice, image, and participation in live sessions
Chat and Discussion Data: Comments, questions, and interactions during sessions
Community Data: Participation in WhatsApp groups and other community features
Performance Data: Course completion, engagement metrics, learning progress
Automatically Collected Information
We automatically collect certain information through cookies and similar technologies:
Device and browser information
Website usage patterns and navigation data
Session information and user preferences
LEGAL BASIS FOR PROCESSING (GDPR)
We process your personal data based on the following legal grounds:
Legitimate Interest
Website functionality and security
Service improvement and analytics
Direct marketing (with opt-out options)
Contract Performance
Course delivery and access provision
Payment processing
Customer service and support
Consent
Audio/Video Recording: Explicit consent for recording live sessions
Marketing Communications: Consent for promotional emails and updates
WhatsApp Community: Consent to share contact details with other participants
Cookies: Consent for non-essential cookies
Legal Obligation
Financial record keeping
Data protection compliance
Tax and regulatory requirements
HOW WE USE YOUR INFORMATION
Course Delivery
Provide access to training courses and materials
Facilitate live sessions and community interactions
Record sessions for participant review and learning
Enable communication between participants
Process payments and manage subscriptions
Communication
Send course-related updates and materials
Provide customer service and technical support
Share important service announcements
Send marketing communications (with consent)
Service Improvement
Analyze usage patterns to improve our services
Conduct research and development
Monitor service performance and quality
Generate aggregated, anonymized insights
Legal and Business Operations
Comply with legal obligations and regulations
Protect our intellectual property rights
Prevent fraud and ensure service security
Resolve disputes and enforce our terms
SHARING YOUR INFORMATION
With Other Course Participants
We share certain information with other participants in your course:
Name and contact details for WhatsApp group participation
Audio/video recordings of live sessions where you participate
Comments and questions during live sessions
Important: You consent to this sharing when you join a course and participate in community features.
With Service Providers
We share data with trusted third parties who help us operate our business:
Payment processors (for transaction processing)
Email service providers (for communications)
Cloud storage providers (for data hosting)
Analytics providers (Google Analytics for website insights)
Video conferencing platforms (for live session delivery)
All service providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Disclosures
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our terms and conditions
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred to and processed in countries outside your jurisdiction, including:
United Kingdom (our primary data processing location)
United States (for certain service providers)
Other countries where course participants are located
We ensure adequate protection through:
Adequacy decisions recognized by relevant authorities
Standard contractual clauses with international service providers
Appropriate safeguards as required by applicable data protection laws
DATA RETENTION
We retain your personal data for different periods depending on the purpose:
Course Data
Live session recordings: 3 months after course completion
Course materials access: 3 months after course completion
Participant contact information: Duration of course plus 3 months
Business Records
Financial records: 7 years (legal requirement)
Customer service records: 3 years
Marketing communications: Until you unsubscribe
Website Data
Analytics data: 26 months (Google Analytics default)
Cookie data: As specified in our cookie settings
We will delete or anonymize your personal data once the retention period expires, unless we have a legal obligation to retain it longer.
YOUR RIGHTS (GDPR/UK GDPR)
You have the following rights regarding your personal data:
Access and Portability
Right to access: Request copies of your personal data
Right to data portability: Receive your data in a structured, machine-readable format
Correction and Deletion
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your personal data (subject to legal obligations)
Processing Controls
Right to restrict processing: Limit how we use your data in certain circumstances
Right to object: Object to processing based on legitimate interests or for marketing
Consent Management
Right to withdraw consent: Withdraw consent for recording, marketing, or other consent-based processing
Important Limitations
Live session recordings: Once recorded and shared with other participants, complete erasure may not be technically feasible
Legal obligations: We may need to retain certain data for tax, legal, or regulatory purposes
Intellectual property protection: We may retain evidence of terms violations
EXERCISING YOUR RIGHTS
To exercise your rights or make data protection inquiries:
Email: fiona@joincarve.com
Subject line: "Data Protection Request"
Include: Your name, course details, and specific request
We will respond within one month of receiving your request.
If you're not satisfied with our response, you can complain to:
UK: Information Commissioner's Office (ICO)
EU: Your local data protection authority
COOKIES AND TRACKING
Essential Cookies
Required for website functionality:
Session management
Security features
User preferences
Analytics Cookies
Help us improve our services:
Google Analytics: Website usage statistics
Performance tracking: Service optimization data
Cookie Consent
You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may limit website functionality.
SECURITY MEASURES
We implement appropriate technical and organizational measures to protect your data:
Technical Safeguards
Encryption of data in transit and at rest
Secure hosting infrastructure
Regular security updates and monitoring
Access controls and authentication
Organizational Measures
Staff training on data protection
Data processing agreements with service providers
Regular security assessments
Incident response procedures
No security system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
CHILDREN'S PRIVACY
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
Post the updated policy on our website
Update the "effective date" at the top
Notify you of material changes via email or prominent website notice
For significant changes affecting your rights, seek renewed consent where required
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
CONTACT INFORMATION
Data Controller: Onehope Ltd T/A Carve
Questions or concerns about this Privacy Policy:
Email: fiona@joincarve.com
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
For data protection matters specifically:
Subject line: "Data Protection Inquiry"
Include: Detailed description of your concern or request
Last updated: 28 May 2025
Next scheduled review: 28 May 2026