Terms and Conditions of Use

Last updated May 28, 2025

DEFINITIONS

"Company," "We," and "Our" refers to Onehope Ltd trading as Carve, a limited company registered in England and Wales with company number 14344627, located at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

"User" refers to any person who accesses the Company's website or any related domains.

"Content" means all text, graphics, images, music, software, audio, video, information, and other materials available on our website.

Contact: fiona@joincarve.com

BINDING AGREEMENT

These Terms and Conditions of Use are legally binding. By accessing or using our website, you agree to be bound by these terms in full. If you disagree with any part of these terms, you must not use our website.

INTELLECTUAL PROPERTY RIGHTS

Ownership

All Content on this website, including but not limited to text, designs, graphics, logos, trademarks, service marks, software, and methodologies, is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws.

Prohibited Uses

You may not, without our express written permission:

  • Copy, reproduce, distribute, or display any Content

  • Create derivative works based on our Content

  • Use our Content for commercial purposes

  • Remove or alter any copyright, trademark, or other proprietary notices

  • Use automated systems (bots, scrapers, etc.) to access or extract Content

  • Share, publish, or redistribute any Content on social media or other platforms

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and view our website Content solely for personal, non-commercial use.

ACCEPTABLE USE

You agree not to:

  • Violate any applicable laws or regulations

  • Infringe on intellectual property rights

  • Transmit harmful code, viruses, or malicious software

  • Attempt to gain unauthorized access to our systems

  • Use our website to harm, harass, or threaten others

  • Collect personal information about other users

PRIVACY

Your privacy is governed by our Privacy Policy, which forms part of these terms.

DISCLAIMERS

  • Website Content is provided "as is" without warranties of any kind

  • We do not guarantee accuracy, completeness, or reliability of information

  • We reserve the right to modify or discontinue the website at any time

LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website.

GOVERNING LAW AND JURISDICTION

These terms are governed by English law. You agree to submit to the jurisdiction of the English courts for any disputes, while acknowledging that we may also pursue enforcement in courts where you reside.

CHANGES TO TERMS

We may update these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

Note: Course participants are subject to separate, more comprehensive Course Terms and Conditions which supersede these website terms for all course-related activities.

Course Terms and Conditions

Effective date: 28 May 2025

DEFINITIONS

"Company," "We," and "Our" refers to Onehope Ltd trading as Carve, a limited company registered in England and Wales with company number 14344627, located at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

"Participant," "Customer," "You," and "Your" refers to the individual who has purchased access to a Course.

"Course" means any digital learning program, training, or educational content provided by the Company, including live sessions, recordings, materials, and community access.

"Course Materials" means all content, documents, recordings, frameworks, methodologies, presentations, worksheets, and other materials provided as part of the Course.

"Confidential Information" means all information disclosed during the Course, including but not limited to methodologies, frameworks, strategies, business practices, participant discussions, and proprietary content.

Contact:fiona@joincarve.com

BINDING AGREEMENT

NOTICE: These Terms and Conditions are legally binding. By purchasing, accessing, or participating in any Course, you agree to be bound by these terms in full. These Course Terms supersede and replace any previous website terms or agreements for all Course-related activities.

COURSE ACCESS AND PURCHASE

Purchase and Payment

  • Course purchases are final upon successful payment processing

  • All payments are in GBP unless otherwise agreed

  • UK customers will be charged VAT at current rates (VAT #424232433)

  • Non-UK customers are not charged UK VAT

Access and Duration

  • Course access begins on the published start date

  • Live session recordings and materials remain accessible for 3 months following course completion

  • Login credentials are provided via email and must be kept secure

  • Access is personal and non-transferable

Course Delivery

  • Courses consist of live online sessions delivered over approximately 7 weeks

  • Sessions are recorded for participant review

  • Additional materials and community access are provided via The Carve Hub

  • We reserve the right to update Course content and delivery methods

INTELLECTUAL PROPERTY AND CONFIDENTIALITY

Ownership

The Company exclusively owns all rights, title, and interest in and to:

  • All Course Materials and content

  • Proprietary methodologies, frameworks, and teaching approaches

  • Recordings of live sessions

  • The structure, organization, and presentation of Course content

  • All trademarks, trade names, and service marks

Confidentiality Obligations

All information disclosed during the Course constitutes Confidential Information. You agree to:

  • Maintain strict confidentiality of all Confidential Information

  • Not disclose, share, or discuss Course content with any third parties except as expressly permitted

  • Use Confidential Information solely for your personal learning and implementation

  • Take reasonable measures to prevent unauthorized disclosure

Permitted Uses

You may:

  • Access Course Materials for personal learning and professional development

  • Take personal notes for your own reference

  • Implement learned strategies and methods within your current organization

  • Share personal notes with immediate team members within your organization for implementation purposes only

Prohibited Uses

You may not:

  • Record, screenshot, or copy any Course Materials or live sessions

  • Share login credentials or provide access to unauthorized individuals

  • Distribute, republish, or disseminate Course Materials in any format

  • Use Course content to create competing courses, training programs, or educational materials

  • Teach, train, or coach others using Company methodologies without written permission

  • Extract, compile, or systematically collect Course information

  • Reverse engineer or attempt to recreate Company frameworks or methodologies

  • Share Course Materials or insights on social media, blogs, or public forums

  • Use automated tools to access or extract Course content

Commercial Use Restrictions

While you may implement learned strategies in your professional capacity, you may not:

  • Offer training, consulting, or coaching services based on Company methodologies

  • Create derivative works or competing programs using Course content

  • License, sell, or monetize Course Materials or methodologies

  • Use Company frameworks as the basis for commercial educational offerings

RECORDING AND PARTICIPATION CONSENT

Recording Consent

  • By participating in live sessions, you explicitly consent to:

  • Audio and video recording of your participation

  • Inclusion of your image, voice, and comments in Course recordings

  • Distribution of recordings to other Course participants

  • Retention of recordings for the duration specified in these terms

Participation Guidelines

You agree to:

  • Participate professionally and respectfully

  • Respect other participants' confidentiality and privacy

  • Follow community guidelines for WhatsApp group participation

  • Not record or screenshot other participants without consent

COMMUNITY ACCESS

WhatsApp Group Terms

Participation in Course-related WhatsApp groups is subject to:

  • Maintaining confidentiality of all group discussions

  • Professional and respectful communication

  • No sharing of group content outside the participant community

  • Compliance with WhatsApp's terms of service

Community Guidelines

  • Respect intellectual property rights of all participants

  • Maintain confidentiality of peer discussions and shared experiences

  • No solicitation or promotion of competing services

  • Report any inappropriate behavior to Course administrators

ENFORCEMENT AND REMEDIES

Breach Consequences

Violation of these terms may result in:

  • Immediate termination of Course access

  • Legal action for damages and injunctive relief

  • Recovery of actual damages, lost profits, and defendant's profits from any breach

  • Recovery of attorney fees and costs

Injunctive Relief

You acknowledge that breach of confidentiality or intellectual property provisions would cause irreparable harm to the Company. Therefore, the Company is entitled to seek immediate injunctive relief without posting bond or proving monetary damages.

Evidence Preservation

You agree to preserve all relevant documents and electronic records in the event of any dispute and cooperate with reasonable discovery requests.

NO REFUNDS AND DEFERRALS

No Refunds Policy

All Course purchases are final. No refunds will be provided under any circumstances.

Deferral Option

In exceptional circumstances, participants may request to defer their enrollment to a future Course cohort. Deferrals are:

  • Subject to Company approval and availability

  • Limited to one deferral per purchase

  • Must be requested before the Course midpoint

  • Subject to any price differences for future cohorts

WARRANTIES AND DISCLAIMERS

Company Warranties

We warrant that:

  • Course content will be delivered substantially as described

  • We have the right to license all Course Materials

  • Course Materials do not infringe third-party intellectual property rights

Participant Warranties

You warrant that:

  • You have authority to enter into these terms

  • You will comply with all applicable laws

  • You will respect intellectual property and confidentiality obligations

Disclaimers

  • Course outcomes are not guaranteed

  • Information is provided for educational purposes only

  • We are not liable for business decisions based on Course content

  • Course content may not be suitable for all situations or jurisdictions

LIMITATION OF LIABILITY

Liability Cap

The Company's total liability for any claims arising from the Course shall not exceed the amount paid for Course access.

Excluded Damages

We shall not be liable for:

  • Indirect, consequential, or punitive damages

  • Lost profits or business opportunities

  • Costs of substitute training or education

  • Claims arising more than one year after Course completion

  • Exceptions

Liability limitations do not apply to:

  • Intellectual property infringement claims

  • Confidentiality breaches

  • Fraud or willful misconduct

TERMINATION

Company Termination Rights

We may terminate your access immediately for:

  • Breach of these terms

  • Violation of intellectual property rights

  • Inappropriate conduct during Course activities

  • Non-payment of fees

Effect of Termination

Upon termination:

  • All access rights cease immediately

  • Confidentiality obligations survive indefinitely

  • You must destroy all Course Materials in your possession

  • Outstanding payment obligations remain due

GOVERNING LAW AND JURISDICTION

Governing Law

These terms are governed by English law, regardless of conflict of law principles.

Jurisdiction and Venue

You consent to jurisdiction in:

  • English courts for all disputes arising under these terms

  • Courts in your place of residence at Company's option for enforcement actions

  • You waive any objection to venue and agree to accept service of process by email for English court proceedings.

International Enforcement

You acknowledge that these terms may be enforced in multiple jurisdictions and agree to cooperate with enforcement proceedings.

MISCELLANEOUS

Entire Agreement

These terms constitute the entire agreement between parties and supersede all prior agreements, including website terms of use.

Severability

If any provision is deemed unenforceable, the remainder of these terms remains in full effect.

Amendment

Terms may only be modified by written agreement signed by Company representatives.

Assignment

You may not assign these terms. The Company may assign these terms without notice.

Survival

Intellectual property, confidentiality, and limitation of liability provisions survive termination of these terms.

Force Majeure

The Company is not liable for delays or failures due to circumstances beyond reasonable control.

CONTACT INFORMATION

For questions about these terms or to report violations: Email: fiona@joincarve.com Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

By purchasing or accessing any Course, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

Privacy Policy

Effective date: 28 May 2025

Onehope Ltd T/A Carve ("us", "we", or "our") operates the https://joincarve.com website and provides live digital training courses (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

By using our Service, you consent to the data practices described in this Privacy Policy.

INFORMATION WE COLLECT

Personal Information

When you register for courses or use our Service, we collect:

  • Identity Data: Name, username, title, company name

  • Contact Data: Email address, phone number, postal address

  • Financial Data: Payment card details, billing information

  • Technical Data: IP address, browser type and version, device information, operating system

  • Profile Data: Course preferences, feedback, survey responses

  • Usage Data: Information about how you use our website and services

Course Participation Data

During live training sessions, we collect:

  • Audio and Video Recordings: Your voice, image, and participation in live sessions

  • Chat and Discussion Data: Comments, questions, and interactions during sessions

  • Community Data: Participation in WhatsApp groups and other community features

  • Performance Data: Course completion, engagement metrics, learning progress

Automatically Collected Information

We automatically collect certain information through cookies and similar technologies:

  • Device and browser information

  • Website usage patterns and navigation data

  • Session information and user preferences

LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on the following legal grounds:

Legitimate Interest

  • Website functionality and security

  • Service improvement and analytics

  • Direct marketing (with opt-out options)

Contract Performance

  • Course delivery and access provision

  • Payment processing

  • Customer service and support

Consent

  • Audio/Video Recording: Explicit consent for recording live sessions

  • Marketing Communications: Consent for promotional emails and updates

  • WhatsApp Community: Consent to share contact details with other participants

  • Cookies: Consent for non-essential cookies

Legal Obligation

  • Financial record keeping

  • Data protection compliance

  • Tax and regulatory requirements

HOW WE USE YOUR INFORMATION

Course Delivery

  • Provide access to training courses and materials

  • Facilitate live sessions and community interactions

  • Record sessions for participant review and learning

  • Enable communication between participants

  • Process payments and manage subscriptions

Communication

  • Send course-related updates and materials

  • Provide customer service and technical support

  • Share important service announcements

  • Send marketing communications (with consent)

Service Improvement

  • Analyze usage patterns to improve our services

  • Conduct research and development

  • Monitor service performance and quality

  • Generate aggregated, anonymized insights

Legal and Business Operations

  • Comply with legal obligations and regulations

  • Protect our intellectual property rights

  • Prevent fraud and ensure service security

  • Resolve disputes and enforce our terms

SHARING YOUR INFORMATION

With Other Course Participants

We share certain information with other participants in your course:

  • Name and contact details for WhatsApp group participation

  • Audio/video recordings of live sessions where you participate

  • Comments and questions during live sessions

Important: You consent to this sharing when you join a course and participate in community features.

With Service Providers

We share data with trusted third parties who help us operate our business:

  • Payment processors (for transaction processing)

  • Email service providers (for communications)

  • Cloud storage providers (for data hosting)

  • Analytics providers (Google Analytics for website insights)

  • Video conferencing platforms (for live session delivery)

All service providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Disclosures

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights, property, or safety

  • Prevent fraud or security threats

  • Enforce our terms and conditions

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to and processed in countries outside your jurisdiction, including:

  • United Kingdom (our primary data processing location)

  • United States (for certain service providers)

  • Other countries where course participants are located

We ensure adequate protection through:

  • Adequacy decisions recognized by relevant authorities

  • Standard contractual clauses with international service providers

  • Appropriate safeguards as required by applicable data protection laws

DATA RETENTION

We retain your personal data for different periods depending on the purpose:

Course Data

  • Live session recordings: 3 months after course completion

  • Course materials access: 3 months after course completion

  • Participant contact information: Duration of course plus 3 months

Business Records

  • Financial records: 7 years (legal requirement)

  • Customer service records: 3 years

  • Marketing communications: Until you unsubscribe

Website Data

  • Analytics data: 26 months (Google Analytics default)

  • Cookie data: As specified in our cookie settings

We will delete or anonymize your personal data once the retention period expires, unless we have a legal obligation to retain it longer.

YOUR RIGHTS (GDPR/UK GDPR)

You have the following rights regarding your personal data:

Access and Portability

  • Right to access: Request copies of your personal data

  • Right to data portability: Receive your data in a structured, machine-readable format

Correction and Deletion

  • Right to rectification: Correct inaccurate or incomplete data

  • Right to erasure: Request deletion of your personal data (subject to legal obligations)

Processing Controls

  • Right to restrict processing: Limit how we use your data in certain circumstances

  • Right to object: Object to processing based on legitimate interests or for marketing

Consent Management

  • Right to withdraw consent: Withdraw consent for recording, marketing, or other consent-based processing

Important Limitations

  • Live session recordings: Once recorded and shared with other participants, complete erasure may not be technically feasible

  • Legal obligations: We may need to retain certain data for tax, legal, or regulatory purposes

  • Intellectual property protection: We may retain evidence of terms violations

EXERCISING YOUR RIGHTS

To exercise your rights or make data protection inquiries:

  • Email: fiona@joincarve.com

  • Subject line: "Data Protection Request"

  • Include: Your name, course details, and specific request

We will respond within one month of receiving your request.

If you're not satisfied with our response, you can complain to:

  • UK: Information Commissioner's Office (ICO)

  • EU: Your local data protection authority

COOKIES AND TRACKING

Essential Cookies

Required for website functionality:

  • Session management

  • Security features

  • User preferences

Analytics Cookies

Help us improve our services:

  • Google Analytics: Website usage statistics

  • Performance tracking: Service optimization data

Cookie Consent

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may limit website functionality.

SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your data:

Technical Safeguards

  • Encryption of data in transit and at rest

  • Secure hosting infrastructure

  • Regular security updates and monitoring

  • Access controls and authentication

Organizational Measures

  • Staff training on data protection

  • Data processing agreements with service providers

  • Regular security assessments

  • Incident response procedures

No security system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website

  • Update the "effective date" at the top

  • Notify you of material changes via email or prominent website notice

  • For significant changes affecting your rights, seek renewed consent where required

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

CONTACT INFORMATION

Data Controller: Onehope Ltd T/A Carve

Questions or concerns about this Privacy Policy:

  • Email: fiona@joincarve.com

  • Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

For data protection matters specifically:

  • Subject line: "Data Protection Inquiry"

  • Include: Detailed description of your concern or request

Last updated: 28 May 2025
Next scheduled review: 28 May 2026